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BudgetTruck.com Common Questions

Helpful information for renting with Budget Truck

These frequently-asked questions have been assembled to help you understand Budget Truck’s fast and friendly rental process. If your question isn’t answered here, please contact us.

Requirements for Renting

Are there age requirements for renting?
May someone else drive a truck that I rent?
What kind of credentials do I need?
Do you require a deposit to rent a truck?
Am I required to take the insurance?
Does my own insurance protect me in the event of an accident?
What are the benefits of purchasing the plans?
What kinds of insurance and protection plans do you offer?
Do you offer towing insurance that covers the vehicle being towed?
Do you offer business insurance and protection plans?
Will you accept any other form of identification in lieu of a driver’s license?

Reserving My Truck

Is a credit card needed to hold my reservation?
What kind of deposit is required when I pick up my truck?
What forms of payment do you accept?
Can you reserve a specific type of truck for me?
How can I find the nearest Budget Truck rental location?
How can I determine the right size truck for my move?
Do any special terms or conditions apply to my rental?
Do you offer long-term leases on trucks?
Do you rent trucks by the hour?
Do you deliver trucks?
Do you offer a pick-up service?
Do you provide cab or bus reimbursement to get to the Budget Truck location?
How do I modify my existing reservation?
How do I cancel my existing reservation?
How can I view my reservation on budgettruck.com?
Can I use another person’s credit card if I have their permission?
Will my credit/debit card be charged when I make the reservation?
What is your cancellation policy?

My Rental Rate

How is my truck rental rate calculated?
What types of discounts are available?
Do late-return fees apply?
Will any other fees apply?
Do you rent infant safety seats?

Location Information, Products and Extras

Where are your locations?
What is your phone number?
What types of trucks do you offer?
Can I pick up at one location and return at another?
Can I rent additional accessories?
Can you confirm availability of additional accessories?
Do you offer hand controls?
What is your fuel policy?
Do you rent trailers?
May I use a Budget truck to tow my own vehicle?

While I’m Renting

What should I do if I'm involved in an accident?
What happens if I don’t return my truck on the designated return date?
What should I do if I have problems with my truck?
Can I change where or when I return the truck after I’ve picked it up?

After Renting

How can I get a copy of my receipt or rental agreement from my recent rental?

Requirements for Renting

Are there age requirements for renting?

Yes. Since fees, permissible truck types and minimum age requirements may vary by location, it's best to find the underage requirement in the city where you are renting prior to picking up your rental.

In most U.S. states, Budget Truck Rental locations rent to customers 24 years and older. Budget Truck Rental also may rent to customers between the ages of 21-23 with the following requirements:

Renters 21-23 must present two valid forms of acceptable identification and a valid driver's license and credit/debit card.
At time of rental, an additional $6-per-day underage surcharge for these drivers will be applied.
If a renter wishes to add an additional driver to the rental policy, the second driver must be 21 or older, and present a valid, acceptable driver’s license and valid credit or debit card. Some locations do not accept debit cards.
A one-time fee of $5 will be added to the cost of the rental for additional drivers. Spouses are considered additional drivers and are subject to the additional driver charge.

Other Minimum Age Requirements

Military customers with travel orders may rent at the minimum age of 18.
Select corporate customers and military customers may be exempt from the underage fee and have a minimum age requirement of 18. Check with your account representative to see if your company account is eligible.
Government employees over the age of 18 traveling on government orders in the U.S. may rent from Budget without a surcharge.
U.S. Budget licensee-owned truck locations’ minimum age requirements vary on local rentals, however, most allow a minimum age of 21-23 for a small surcharge.
For any Budget Truck location, contact the location directly to verify the minimum age requirements.

May someone else drive a truck that I rent?

Yes, you may add additional drivers to your rental agreement when you pick up your rental. At most U.S. locations, additional drivers must present a valid, acceptable driver's license, a valid and acceptable credit/debit card, be at least 21 years old (see above for minimum age exceptions), and be required to pay a one time additional driver's fee of $5. At most locations, exemptions from the additional driver fee include:

A qualified employer or co-employee, while engaged in a business activity with a renter renting on their employer's Budget corporate contracted rate.
The licensed companion driver of a non-licensed renter with a disability. Other additional drivers are subject to the additional driver fee.
Exceptions to the underage policy for additional drivers: U.S. licensee-owned truck locations may have separate requirements for local rentals. Please contact the location directly to verify additional drive and fee requirements.

What kind of credentials do I need?

In the U.S. and Canada, drivers must present a valid driver’s licensee, a major credit/debit card, and one other valid form of identification. All items must be in the driver's name.

At least one of the following forms of identification is also required for all rentals. All forms of identification must include a name and address and must match the name and address on the renter's driver's license.

The following are acceptable additional forms of identification:

Valid U.S. passport or current U.S. military identification card.
Current employer-issued photo identification.
Current vehicle insurance card.
Current copy (within the last 60 days) of the customer's cellular phone bill, home telephone bill, bank statement or utility bill.

More credentials also may be required. See the terms and conditions on your confirmation page/e-mail for information on your specific pick-up location.

Do you require a deposit to rent a truck?

Yes. Your deposit type, amount and method of payment will vary by Budget Truck location.

Credit and Debit Card Rules

Generally at the time of a U.S. rental, we require a credit card hold of $150 for local truck rentals. For one-way truck rentals, we require a credit card hold of $150 and the estimated cost of the rental.

In the event that you choose not to return your truck on or before your scheduled return date, we may place an additional hold on your card (depending on how long you keep the truck) to cover expected rental charges. Upon your return of the truck, all holds will be released, and the actual cost of the rental will be charged. Please note that your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to debit card hold processing.

For full details, be sure to read the helpful terms and conditions that appear during the online reservation process and on your reservation confirmation page and/or e-mail.

Cash Rules

Budget accepts cash as an acceptable form of payment.

Am I required to take the insurance and protection products?

No, but you are responsible for the truck in the event of damage. You should check with your respective insurance company to see if you have ample coverage while renting. In the event you don’t have proper coverage, Budget sells a variety of optional Insurance and protection plans for your truck rental. Click Here to learn more.

Does my own insurance protect me in the event of an accident?

Given the vast number of insurers and policies, it is extremely difficult for us to know which entitlements accompany your given policy. We strongly recommend that you contact your insurance company to verify your coverages when renting a truck. In the event you don’t have proper protection, Budget sells a variety of optional Insurance and protection plans for your rental.

Always verify what coverages you have with your personal, auto, home, credit card or AAA insurance personally. Never assume you’re covered without asking.
Ask your auto insurance agent about your existing coverage. Specifically find out if you’re covered for a rental truck that’s over 8,600 lbs. gross vehicle weight or under 25,500 gross vehicle weight. Your agent's contact information is typically listed on the insurance card provided to you when you purchase or renew your policy. Always keep it handy!
Ask your homeowners or renters insurance agent to verify what coverages you have to protect your household cargo. Specifically inquire as to the extent in which you’re covered while your goods are in transit between your current and new home.
To verify whether you’re covered by the credit card you plan to use for your truck rental, call the credit card company directly before renting your Budget truck. Most credit cards offer a toll-free phone number on the back of the card. Specifically state that the rental is not for an automobile, but for a moving truck.

What are the benefits of purchasing the plans?

The benefits of the plans vary by location. If you have questions about a specific plan, please check with the renting location or contact us in the U.S. toll-free at 800-527-0700.

What kinds of insurance and protection plans do you offer?

Budget Truck offers four optional, reasonably priced ways to reduce your financial risk and give you peace of mind. You may purchase these popular types of Optional Insurance and Protection Plans separately or together – depending on your needs:

Plan 1 – Damage Waivers (PDW & LDW)

Covers you for damage, vandalism, or theft of truck and rental equipment. There are two types – Personal Damage Waiver and Limited Damage Waiver.
Learn More

Plan 2 – Supplemental Liability Insurance (SLI)

Protects you against bodily injury claims and property damage claims made against you by other people.
Learn More

Plan 3 – Personal and Cargo (PAC)

Covers you and your household cargo while in the rental truck.
Learn More

Plan 4 – Auto Tow Protection (ATP)

Protects your personal automobile while being towed. Only available for non-Commercial customers.
Learn More

The purchase of any of these plans is optional and is not required in order to rent a Budget truck.

Notice: This is only a summary of the Optional Insurance and Protection Plans; additional details are explained in the brochures available at the rental counter. The specific terms, conditions and exclusions thereof are subject to all provisions, limitations and exclusions contained in the policies issued by ACE American Insurance Company, one of the U.S.-based subsidiaries of ACE Limited (NYSE : ACE). “ACE” and the ACE logo are service marks of the ACE Group, which is comprised of ACE Limited and its subsidiaries.

Your personal insurance policy providing coverage on an owned vehicle, or other personal property policy, may provide additional coverage, and to that extent, the insurance coverage described above may provide a duplication of your personal coverage.

Do you offer towing insurance that covers the vehicle being towed?

Yes! Auto Tow Protection (ATP) provides renters with coverage for damage to their personal automobile – while it’s being towed by the rental truck using a car carrier or tow dolly also rented from Budget.

ATP offers coverage for loss of, or damage to, the renter’s personal automobile resulting from:

Fire or explosion
Flood
Windstorm or hail
Landslide
Damage or overturn of the rental truck or towing equipment
Collision of the rental truck or towing equipment with another vehicle or object

ATP provides coverage for loss of, or damage to, the renter’s personal automobile on an actual cash value basis up to $15,000. There is a $250 deductible per loss. See ATP terms and conditions or see related brochure at the rental counter.

Do you offer business insurance and protections plans?

Absolutely! Before your next business move, review Budget Truck Rental’s competitively priced optional protection plans and popular protection options. Remember that, as a commercial truck rental customer, you’re not required to purchase a plan if you can provide a "Certificate of Insurance.” In that case, the Certificate must be approved and on file in the Budget Safety Department prior to the rental. See your Commercial Account Manager for more details or Click Here to review protection plans in detail.

Will you accept any other form of identification in lieu of a driver’s license?

In lieu of a valid driver's license, U.S. rental locations will accept traffic citations or summonses issued by officials in these seven states: Georgia, Illinois, Indiana, Louisiana, Missouri, Oklahoma and Wisconsin. The citation only will be accepted up until the court appearance date shown on the citation or summons. A customer who presents a citation/summons in lieu of a driver's license is required to present a second means of personal identification with a signature on it. Any second means of I.D. with a signature is acceptable, such as a department store card, passport, library card or company I.D. with a signature.

Reserving My Truck

Is a credit card needed to hold my reservation?

Yes, you need a credit card to secure your truck reservation. In addition, the credit card will be used to secure a deposit for the truck in the event of damage. You may cancel up to 48 hours in advance of your designated pick-up time without penalty. If you cancel within 48 hours of your pick-up time, a $50 U.S. fee will be assessed.

What kind of deposit is required when I pick up my truck?

Truck rentals require $150 plus the estimated cost of the rental. Your deposit type and amount will vary by Budget Truck location. Most locations place a credit card hold of $150 on your credit/debit card at the time of rental. Upon your return of the truck, all holds will be released, and the actual cost of the rental will be charged plus any damages or expenses Budget Truck Rental has incurred, if applicable. Please note that your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to debit card hold processing.

Which forms of payment do you accept?

Debit and pre-paid charge cards are accepted at time of reservation and are accepted for payment at time of truck return. While most dealer locations accept the following, please note that acceptable forms of payment may vary at our licensee-owned locations: Visa, American Express, Discover, MasterCard, Diner’s Club, Cash, Personal Check.

Can you reserve a specific type of truck for me?

We’ll do our best. But you’re more likely to get the type of truck you want if you reserve early, and request the rental for mid-week and mid-month.

How can I find the nearest Budget Truck rental location?

It’s easy! To find your nearest rental location out of nearly 2,700 Budget Truck Rental centers nationwide, just access our location finder and enter your five-digit zip code. You can even view/print a map and get detailed driving directions.

How can I determine the right size truck for my move?

Our moving truck chart helps you select the right truck based on the number of rooms you’re moving. And this handy chart also gives you important truck details like gross vehicle weight, clearance heights, size of door openings and ramp widths, and fuel tank size. Check it out at www.budgettruck.com/moving-trucks.aspx.

Do any special terms or conditions apply to my rental?

Sometimes. For example, in some particularly rugged parts of the country, and on specific gravel and dirt roads not regularly maintained, Budget prohibits use of its trucks. At most locations, interstate travel is permissible, while other locations require that the vehicle does not cross state lines. Similarly, in some states bordering Mexico and Canada, travel across U.S. borders might be restricted (Canada) or prohibited (Mexico). Be sure to read the helpful terms and conditions that appear on your rental contract. And when you pick up your truck, the rental counter agent can answer any additional questions.

Do you offer long-term leases on trucks?

We offer a long-term rental option for customers who need a truck for an extended period of time. A long-term rental would constitute a minimum of 30 consecutive days to a maximum of 330 consecutive days. The longer the rental, the greater the daily savings. Contact us at 1-800-GO-BUDGET to reserve your truck today!

Do you rent trucks by the hour?

Rental rates are based on a minimum of 24 consecutive hours. If you return the truck prior to meeting the 24-hour requirement, you would be charged for the full day regardless of whether you return the truck early. Contact your local Budget Truck location to determine if other arrangements can be made.

Do you deliver trucks?

No. However, at many locations, we offer a pick-up service to those in need of transportation to our rental facility. Please contact the location directly to determine if it offers this service. Search for your desired location to obtain the phone number for that location.

Do you offer a pick-up service?

At many locations, we offer a pick-up service to those in need of transportation to our rental facility. Pick-up service is available to customers only when the designated pick-up spot is within five miles of the Budget location. If you're unsure how far your pick-up location is from the Budget location, simply use the driving directions link next to the location details to calculate your distance.

After you’ve determined that you’re within five miles of the location, and the location indeed offers this service, request pickup by calling the Budget location directly at the phone number listed on your reservation confirmation. Requests must be made at least 24 hours in advance of pickup. When you call the location, be sure to provide all applicable information including exact time of pickup, precise address, and a phone number where you can be reached at that time.

Pick-up service policies at individual U.S. locations vary widely. Please do not assume that your location will provide this service unless you make specific arrangements with the location in advance.

Do you provide cab or bus reimbursement to get to your Budget Truck location?

No. However, at many locations, we offer a pick-up service to those in need of transportation to our rental facility. Please contact the location directly to determine if it offers this service. Search for your desired location to obtain the phone number for that location.

How do I modify my existing reservation?

You can view your reservation on budgettruck.com as long as you have the pick-up date, reference number, or credit card number for the reservation. This number would have been provided to you at the completion of your reservation. The confirmation number is a 13-digit number. If you need to modify your reservation, please call our contact center at 800-527-0700.

How do I cancel my existing reservation?

You can cancel your reservation by calling our contact center at 800-527-0700 as long as you have the last name and confirmation number for the reservation. The confirmation number would have been provided to you at the completion of your reservation. The number is a 13-digit number.

How can I view my reservation on budgettruck.com?

To view your reservation, you must have a reference number or the credit card number associated with the reservation. This number would have been provided to you at the completion of your reservation. The reference number is a 13-digit number. If you don't have that information readily accessible, simply contact us.

Can I use another person’s credit card if I have their permission?

No. At the time of rental, the renter is required to present a valid driver's license and credit card with his/her name imprinted on it.

Will my credit/debit card be charged when I make the truck reservation?

No. But the card will have a hold placed on it at the time of pickup. Please check the terms and conditions on your rental agreement for the dollar amount required at your desired location. Upon your return of the truck, all holds will be released, and the actual cost of the rental will be charged. Please note that your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to credit hold processing.

What is your cancellation policy?

For U.S. corporate-owned locations, if your credit card is required to make a reservation, you may cancel up to 48 hours in advance of your designated pick-up time without penalty. If you cancel within 48 hours of your pick-up time, we will assess a $50 U.S. fee.

My Rental Rate

How is my rental rate calculated?

Your total rental rate is calculated based on the information provided at time of reservation. Quoted total rate will include any options you select during the reservation process. Our helpful counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up and return your truck.

What types of discounts are available?

Our lowest rates are typically available Sundays through Thursdays.

Do late-return fees apply?

Trucks are rented on a daily, 24-hour basis beginning at your pick-up time. Late fees are assessed if the truck is not returned on time.

Will any other fees apply?

Please check for fees that apply to your truck rental in the rates section during your reservation process. Most often, there is a charge associated with each mile driven. Of course, other products or additional equipment that you add at the rental counter will be extra. But on budgettruck.com, all additional charges that are known in advance of the rental are quoted as part of your total online rate so there aren't any surprises when you get to the rental counter.

Do you rent infant safety seats?

We do not offer baby seats.

Location Information, Products and Extras

Where are your locations?

Budget Truck has over 2,700 U.S. locations, so it's always easy to rent a dependable truck in your area. To find your nearest rental location, just access our location finder at www.budgettruck.com/rental-locations.aspx.

What is your phone number?

To inquire about a reservation or customer service, use our 24-hour nationwide toll-free phone number, 800-527-0700.

What types of trucks do you offer?

Our standard fleet features 10-foot cargo vans; and 10-foot, 16-foot and 24-foot moving trucks. Our online reservation process is the easiest way to book available trucks at your particular location. Visit budgettruck.com/moving-trucks.aspx.

Can I pick up at one location and return to another?

Yes—and you won't believe how easy we make it! With our convenient and affordable one-way rentals from locations across the U.S., you have the freedom to rent in one place and return in another.

Can I rent additional accessories?

Depending upon your rental location, there are many options and accessories available to help make your move more productive. Please visit www.budgettruck.com/moving-equipment.aspx

Can you confirm availability of additional accessories?

Accessory rentals are made on a first-come, first-served basis, so availability is not guaranteed.

Do you offer hand controls?

As part of Budget's commitment to meet the needs of customers with disabilities, we do have hand controls available for use by individuals with physical challenges. For assistance with reserving a vehicle with hand controls, please call Budget Truck at 1-800-GO-BUDGET.

*Budget cannot provide hand controls on every make or model of truck, and cannot confirm a reservation for a particular make or model of truck on any rental.

What is your fuel policy?

In most cases, the truck will be dispatched with a full tank and you will be required to return the truck with a full tank. In the event that the truck was dispatched with less than a full tank of fuel, you will be required to fill that tank up to that same level. Please note that Budget Truck does not reimburse for any additional fuel left in the tank.

Do you rent trailers?

The only type of trailer Budget rents is a “tow dolly” that can transport your personal vehicle towed by a Budget truck. Find more information about car-towing dollies link to http://www.budgettruck.com/moving-equipment.aspx.

May I use a Budget truck to tow my own vehicle?

Only if you use the Budget Truck Rental approved towing equipment. Click Here to learn more.

While I’m Renting

What should I do if I'm involved in an accident?

First, contact the police to complete an accident report, then immediately contact the location from which the truck was rented. You can find location phone information on the front or back of your rental agreement. If the rental location is closed, in the U.S., call 24-hour roadside assistance toll-free at 800-551-5998.

What happens if I don’t return my truck on the designated return date?

If the truck isn’t returned on or before the due date, Budget may obtain additional credit card hold authorizations to cover expected rental charges. You MUST have Budget Truck Rental’s express authorization to extend any due date by calling 1-800-GO-BUDGET. Otherwise, Budget Truck Rental may be forced to enact all recovery efforts including seizing the truck and/or reporting the truck to the authorities as ”stolen.”

What should I do if I have problems with my truck?

Before you start driving, take a few moments to familiarize yourself with the truck's equipment and operation, including heat and A/C, radio, lights, windshield wipers, spare tire, seat belts and door locks, and gas tank access. Getting distracted trying to figure out those things while driving can be dangerous. Don’t wait until the fuel warning light goes on to think about buying gas, especially if you don’t know how far it is between gas stations. If, in the unlikely event that your truck malfunctions on a major thoroughfare, lock the doors, turn on the hazard lights and, if you have a cell phone, call the police or, in the U.S., phone 24-hour roadside assistance at 800-423-1640. Don’t leave your truck. Wait in the truck for service or the police to arrive. Accepting help from strangers, no matter how well intended, is not a good idea unless you can’t call for help and they can. If, in the unlikely event that an emergency light illuminates on your control panel, don’t ignore it. Use good judgment about whether you can get back to our location safely and don’t hesitate to call our 24-hour roadside assistance in the U.S. at 800-423-1640.

Can I change where or when I return my truck after I have picked it up?

To make a modification to a rental after you have signed the rental agreement and have taken possession of the vehicle, please call Budget Truck Reservations at 800-527-0700.

After Renting

How can I get a copy of my rental agreement from my recent rental?

Please gather the following information:

spelling of full name of renter
mailing address and/or fax number where you want copy to be sent
dates of rental
pick-up and return locations of rental
either credit card number used to secure reservation, the rental agreement number, or the reservation confirmation number.

Then call Customer Service at 800-283-4382 to request a copy of your rental agreement to be faxed or mailed to you.

Your rental agreement will be faxed or mailed to you in 24 hours.

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